Customer Service

Shipping & Delivery

All products ordered with CodeRedGear.com will be shipped by USPS, UPS, or Federal Express. We only ship domestically in the United States.  If expedited shipping is required, please call us at 252-564-9486.

Privacy & Security
For each visitor to our Web page, our Web server automatically recognizes only the consumer's IP address, but not the e-mail address.We collect e-mail address of those who purchase from us and from those who opt-in to our e-mail list. The information we collect is used by us to contact consumers for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail or by clicking the unsubscribe link.With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.If you supply us with your telephone number we will only contact you if we have questions regarding an order you have placed. We do not share your information with anyone. This includes your e-mail address. We do not sell Client information. We utilize Paypal for our Credit Card Processing to ensure your Credit Card information is presents in the safest possible methods.

Pricing Policy, Returns, Exchanges, & Refunds Policy

CodeRedGear.com offers a diverse selection of fire, rescue, and emergency equipment. Due to circumstances beyond our control, prices may change without notice. CodeRedGear.com reserves the right to change, adjust, modify, or correct pricing that may be advertised on our website or otherwise displayed.  

RETURNS, EXCHANGES, REFUNDS POLICY
:
1. A customer may return an item(s) if they are not 100% satisfied with the product or if the product did not meet their expectations providing it wasn't a custom item or an item that states the sale is final. However, we will not accept the return of any item that shows any signs of wear or use. Restocking fee(s) may apply. 

2. In cases where CodeRedGear.com agrees that manufacturers defects are present due to poor quality or workmanship, the item may be returned for warranty repair or replacement. Customers should first contact CodeRedGear.com prior returning any product.

3. All returns must be made within 30 days of purchase (date of invoice).

4. Any claim of damage and/or shortages must be made within 48 hours of receipt or product(s).

5. No product may be returned without approval and return directions from CodeRedGear.com. We require all returns and/or exchanges to include our RMA Form (You need to contact us for this form).

6. Customers are responsible for the cost of shipping the product in question back to CodeRedGear.com or to the Manufacturer. In addition, customers are responsible for shipping costs associated with exchanges or re-shipping.
* Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to CodeRedGear.com or Manufacturers mistake.

7. Products that are to be returned should use the same packaging and include a copy of the packing slip and/or invoice, and our RMA Form (You need to contact us for this form). Customers are responsible for products that are being shipped back to CodeRedGear.com or to the Manufacturer. CodeRedGear.com is not responsible for lost or damaged shipments. We recommend that you ship the product in a manner that can be tracked. You may also wish to insure the shipment.


8. Refunds, or credit: Customers will not be credited the amount(s) charged for shipping and handling. Customers will only be credited or refunded for the value of the product. 
* Does not apply to products with Manufacturer defects due to poor quality or products that were shipped in error due to CodeRedGear.com or Manufacturers mistake.

9. NO refund, credit or exchange will be given until the product in question is returned and has been examined by CodeRedGear.com or an authorized representative.

10. Products being returned must have no evidence of use and must be received in its original box and packaging


Payment, Pricing & Promotions
All transactions completed online must pay via Paypal to process your credit card (you do NOT need a Paypal acct):
  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Discover Card
Updating Account Information
After creating an account, you can update your account at anytime via the CodeRedGear.com webiste.